Posts Tagged ‘troubleshooting’
Directable App Doesn’t Start on the Amazon Fire TV Stick
Sometimes the settings on the Fire TV Stick can become corrupted and the Directable application will not start. Here are the steps to take when the Directable app will not start on the Fire TV Stick/Media player. First, clear the data from the Directable app on the Fire TV Stick: Go to the home screen…
Read MoreHow to flip an upside-down digital sign
Sometimes the slides on a screen may appears as upside down. This typically happens when the screen or TV was installed in this manner. You can “flip” the screen easily from within your Directable account. This will rotate the content 180 degrees and have your content showing properly. To flip your screen: Login to your…
Read MoreNo Content Showing on Screen after Installing Directable Application
If you have created an account on the Directable website and installed the Directable app on a device such as a Fire TV stick, but no content is showing on the screen, most likely no Playlist has been selected. To correct this, login to your Directable account, choose Screens>Edit Screen and make sure the appropriate…
Read MoreI Can’t Add a Screen to My Account
If you cannot add a new screen to your account, please make sure: Your account has a license available for the new screen. (if you need to add more licenses please contact us ) The device you are using to run the Directable app (such as the Amazon Fire TV stick ) is connected…
Read MoreNo Content Showing on Screen when using a Schedule
If you configure a Screen to use a schedule you still need to set a “default” playlist for the screen to play if there is no content scheduled at the current time. Do this by editing a TV and scrolling to the bottom of the screen and choosing one playlist to be the default. (Typically…
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